At Ami & Co New York, we want you to shop with confidence! If you're not completely satisfied with your purchase, you can request a return within 14 days of receiving your order. Our goal is to make the return process simple and stress-free.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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Unused & Undamaged: The product must be in its original condition, with no signs of wear or use.
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Original Packaging: All tags, accessories, and packaging must be included.
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Proof of Purchase: A valid order confirmation or receipt is required.
2. How to Request a Return
Returning an item is easy. Follow these steps:
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Contact Us: Email info@amiconewyork.com within 14 days of delivery to request a return authorization.
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Wait for Approval: We’ll confirm your return request before you send anything back.
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Send Your Item: Once approved, return the product in its original condition as instructed.
If you have any questions, our customer support team is happy to assist you.
3. Cancellations & Order Changes
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You can cancel your order within 24 hours of placing it.
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If your order has already been processed or shipped, cancellations are no longer possible.
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Custom-made or personalized items cannot be canceled once production has started.
4. Return Shipping Costs
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If you are returning an item because you changed your mind, return shipping costs are your responsibility.
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If your order arrived damaged, defective, or incorrect, we will cover the return shipping costs.
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Missing or unclear return shipping information may delay the processing of your return.
5. Refund Process
Once we receive your returned item, we will process your refund within 5 business days. The refund will be issued back to your original payment method.
6. Damaged or Incorrect Orders? We’ll Fix It!
We carefully inspect every order, but if you receive a damaged, defective, or incorrect item, contact us immediately at info@amiconewyork.com.
We will offer a replacement or full refund at no cost to you.
7. Custom & Personalized Orders
Custom-made and personalized items are non-refundable and non-returnable, as they are crafted specifically for you. Please double-check your order details before confirming.
If you need assistance, feel free to reach out to our team at info@amiconewyork.com. We’re always happy to help!
